Privacy Policy

Privacy Policy

Due to the sensitive nature of this area, it is important to us that we provide users with all information regarding the protection of personal data on our website. This Privacy Policy applies to all users of eu.zannekrep.com (hereinafter: “the Website”), operated by CLAVERA d.o.o., Triglavska ulica 32, 1000 Ljubljana, Slovenia, EU (hereinafter: “the Controller”). The Controller is committed to protecting user privacy in compliance with the EU General Data Protection Regulation (GDPR) and applicable Slovenian data protection legislation.

Collection and Processing of Personal Data

The Controller collects and processes personal data in the event of a purchase, registration, or the user’s consent to receive newsletters. For these purposes, the Controller may collect the following data:
  • First and last name
  • Address and city of residence
  • Email address
  • Phone number
  • IP address
  • Encrypted password
  • Any other data entered by the user into forms on the Website
With the user’s consent, the Controller may process personal data for the purpose of preparing and sending personalized offers and notifying users of offers that may interest them. Providing personal data is voluntary and may be withdrawn at any time. Data is retained until consent is revoked or a deletion request is received.

Purpose of Data Collection

The Controller collects personal data for the following purposes:
  • Improving content quality and user experience
  • Identifying registered users for account-related activities (adding content, commenting, rating, voting)
  • Processing purchases (completing transactions, issuing invoices, product delivery, handling complaints) and related communication
  • Informing users about offers that may interest them
  • Sending newsletters and other promotional materials
  • Marketing research to optimize our offering and costs

Data Storage

The Controller stores and appropriately protects personal data in electronic form. Data processed for the purpose of fulfilling contractual obligations is retained for a maximum of 5 years after all obligations have been fulfilled. Records required for tax compliance purposes are retained for 10 years following the end of the year to which they relate.

Privacy Protection

The Controller ensures privacy protection in accordance with all applicable laws and regulations. We follow technological developments in the field of data protection and maintain organizational support for effective data security.

Sharing of Personal Data

The Controller may share certain data with third parties in accordance with the stated purposes of processing:
  • Google Analytics – An analytics tool that allows us to track user behavior on the Website. It does not collect personally identifiable information, but only aggregated data such as page views, time on site, user paths, and conversion counts. Learn more at analytics.google.com.
Cookies are necessary for the operation of the above applications. By consenting to the use of cookies for statistics and advertising, the user agrees to the operation of these applications. Users may withdraw consent to tracking at any time. For more information, please see our Cookie Policy.

User Rights

Users have the following rights with regard to the processing of their personal data:
  • Right to information and access to data
  • Right to consent and withdrawal of consent
  • Right to rectification
  • Right to erasure
  • Right to data portability
  • Right to restriction of processing
  • Right to object and to file a complaint
  • Right to notification in the event of a data breach
Users may exercise these rights by submitting a request to info@zannekrep.com. The Controller will respond as promptly as possible, and no later than 15 days from receipt of the request.

Right to Information and Access

Users have the right to know what personal data the Controller collects. The Controller must provide access to all personal data collected about the user and, upon request, send a copy in electronic form.

Right to Rectification

Users may request correction of personal data that is incomplete or inaccurate.

Right to Erasure

Users have the right to request that the Controller delete personal data related to them.

Right to Data Portability

Users may obtain their personal data in a structured, commonly used format and may transfer it to another controller.

Right to Object and File a Complaint

Users may object to the processing of their personal data at any time. The Controller will cease processing unless it can demonstrate compelling legitimate grounds that override the interests, rights, and freedoms of the individual. Complaints may be sent to info@zannekrep.com.

Right to Notification in the Event of a Data Breach

In the event of a personal data breach, the Controller is obligated to notify affected users.

Minors Under 16

Persons under the age of 16 may only provide their data through the Website with the explicit permission of a parent, guardian, or legal custodian.

Changes to This Privacy Policy

The Controller will notify users of any changes to this Privacy Policy on the Website.

Contact

If you have any questions, feel free to contact us at info@zannekrep.com
CLAVERA d.o.o., Triglavska ulica 32, 1000 Ljubljana, Slovenia, EU